Help and Support
How do I create an account?
Navigate to the registration page from the homepage and enter your first name, last name, email, password, phone number, and address. All fields are mandatory. After submission your account will be created and you can sign in immediately.
How do I reset my password?
Click "Forgot password?" on the sign-in page. Enter your registered email address and a secure reset link will be sent. Follow the link to set a new password. The link expires after a defined period for security.
How do I check my application status?
Use the "Check status" page with the 10-character confirmation code from your email or text message, plus the surname and date of birth on your passport. No account is needed. If you are signed in, your dashboard lists all your ETAs.
I have lost my confirmation code
On the "Check status" page choose "Lost your confirmation code?" and enter your surname and date of birth. We will send the code again to the email address and mobile number on your application.
What do I need to apply for an ETA?
The passport you will travel on (a phone that can read its chip is quickest), a camera for a selfie, your travel dates, flight or ship, and where you are staying, and a card, Apple Pay or Google Pay for the fee.
Can I apply for my family?
Yes. Every traveller, including children, needs their own ETA. Apply for each person from your account one after another. Unfinished applications are saved, so you can stop and finish later on any device.
Why do you need a selfie?
The live selfie proves the passport is being used by its owner, and lets you use the automatic e-gates on arrival. We keep an encrypted face template, not your photo, and delete it when your ETA expires.
How do I deactivate my account?
Sign in, go to "My ETAs", then select "Deactivate account" at the bottom of the page. Your account will be immediately disabled. You can reactivate by attempting to log in again with your credentials.
What currency are fees displayed in?
All fees and monetary values throughout the portal are displayed in United States Dollars (USD).
What date format does the portal use?
All dates throughout the portal use the DD-MM-YYYY format (e.g., 25-12-2026).
How do I contact immigration support?
You can reach Acme Immigration Support by telephone at +1 (555) 010-2801 or by email at immigration@acme.example. The office is located at the Acme Immigration Authority, 1 Portal Way.
Is my data secure?
Yes. All data is encrypted at rest and in transit using industry-standard protocols. Passwords are hashed and never stored in plain text. The portal meets government cybersecurity standards.
What browsers are supported?
The portal works with the latest two versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari on desktop, tablet, and mobile devices.
Contact Acme Immigration Support
Telephone: +1 (555) 010-2801
Email: immigration@acme.example
Address: Acme Immigration Authority, 1 Portal Way